İlan yayından kaldırılmıştır

Mediation Specialist
Vodafone Mobile Operations LTD.

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Engineering

Application Count

316 application

Job Type

Full-Time

Position Level

Specialist

Application Count

316 application

Department

Engineering

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

SQL,PL/SQL,C,Unix skill
Good command of English
Graduated from engineering departments of universities

İŞ TANIMI

We are seeking a Mediation Operation Specialistwith the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Mediation Manager of Vodafone Turkey.

The accountabilities of this role are:

To ensure the successful ongoing operation and coordination of related Mediation Services.
As a service owner, to have end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.

Responsible of daily operational activities and availibility of systems.
Investigating problems, finding root cause of the problems.
Deployment of new products and services.
Implementing change management processes and user requests.
Periodic monitoring of systems for performance bottlenecks.
Performance tuning of applications to ensure business needs and agreed SLAs are met.
Responsible for reporting to stakeholders on product performance and supplier/partner performance.
Incident and error handling for application errors.
Ownership of capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.