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İstanbul(Avr.), Muğla(Bodrum)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Tourism / Hospitality

Tourism / Hospitality

Application Count

999+ application

Job Type

Full-Time

Position Level

Specialist

Application Count

999+ application

Department

Tourism / Hospitality

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QUALIFICATIONS AND JOB DESCRIPTION

  • Previous experience as a Front Office Receptionist in a luxury market.
  • Fluency in English (written and spoken); preference will be shown to candidates with knowledge of additional major foreign languages.
  • Knowledge of Opera and Microsoft Office
  • Data management / information technology usage skills
  • Strong communication and social skills
  • Ability to focus on guest needs, problem resolution
  • Ability to focus on details.
  • Ability to prioritize and organize work.
  • Ability to work cohesively with other departments and co-workers as part of a team.


İŞ TANIMI

  • Maintain a complete, detailed and updated knowledge of all room types, room numbers and names, room layout, appointments, amenities & locations. Be knowledgeable of all offered rates, special packages and promotions, room availability and status for any given day as well as scheduled daily activities, group names & meeting locations.
  • Maintain complete knowledge of all hotel features/services & hours of operations, rooms, floors layout, including all hotel restaurant food concepts, menu price range, dress code and ambiance
  • The Receptionist ensures that rooms have been assigned according to guest requests and preferences whenever possible. Pre-register designated guests and prepare key packets.
  • Access all functions of computer systems according to established procedures and standards.
  • Process all guest check-in according to established hotel requirements.
  • Confirm or if necessary walk-in a reservation and review all details as well as any special noted information.
  • Ensure all Rooms Assignments are processed accurately and prior to guest arrival.
  • Inform guest of any messages, mail, faxes, etc, received for them.
  • Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. 
  • Provide lateral service and assist other departments as needed or as assigned. Primarily this will include, Guest Experience Agent & Bellperson/Doorperson, Valet and Housekeeping among others.

Preferred Candidate

More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed, Exempt, Delayed
Class B

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