Guest Relations Agent

Hyatt Centric Levent Istanbul

Qualifications:

• Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in the English language (verbal & written), additional languages are an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

İŞ TANIMI

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:    

• Demonstrates professionalism and Hyatt Centric Levent Istanbul Guest Experience Standards in all interactions
• Is an ambassador of Hyatt Centric Levent Istanbul by providing memorable guest experiences
• Remains observant, notes preferences of the guest, and responds accordingly inquiries & requests
• Greets all guests courteously and professionally