Customer Support Specialist – Temporary -Istanbul

ABB Elektrik Sanayi A.Ş.

We seek for “Customer Support Specialist” for 1 year who will be able to demonstrate knowledge in ABB, in Country Marketing and Sales, in Kartal Istanbul with below qualifications;
·  Vocational school or university degree,
·  Min 2 years’ experience in related fields,
·  Customer focused attitude
·  Excellent interpersonal skills with abilities to communicate and interact effectively with diverse individuals,
·  Act as a good team player,
·  Ability to communicate effectively in English, both oral and written,
·  Entrenched in social media culture,
·  Proficiency with computer applications,
·  No military obligation for male candidates.

İŞ TANIMI

·  Enter all inquiries & customer information according to standard operating procedures into the system
·  Keep records of internal & external customer interactions & correspondences  & update inquiries records status in the system,
·  Answers inquiries by clarifying desired information for onwards forwarding; send questionnaire to customer where necessary,
·  Search for unfamiliar products through various channels such as ABB web site, ABB intranet, Web Search Engines, SAP, Product-on-line, Social networks & others
·  Respond promptly to customer inquiries
·  Route calls & emails  to appropriate resource(s),
·  Coordinate & tabulate customer surveys,
·  Communicate & coordinate with internal customers on miscellaneous issues; inquiry tracers, reminder, PO, reassign inquiry & others,
·  Produce monthly customer inquiry reports,
·  Updates job knowledge by participating in recommended soft skills courses
·  Strive to continually improve on product knowledge by gathering valid data regularly & attending internal product briefings.