IT Service Monitoring and Ops.Spec. (Temporary)

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Strong experience on Monitoring and Event Management (ITIL)
• Experience at least 2 (Operation) years in a similar organization
• Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
• Coordination and organization ability, teamwork approach
• ITIL Knowledge (Service Operation Part)
• Monitoring & Event Management  Experience
• GSM network knowledge

İŞ TANIMI

We are seeking an IT Service Monitoring and Ops.Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting IT Service Monitoring&Ops.Manager of Vodafone Turkey.

The accountabilities of this role are:

• Temporary Contract 1 year
• 7/24 Service Monitoring on Shift Time (Night and Day)
• IT Event Management (Following the incidents)
• IT Service Monitoring Team is the first point of contact forother organisational departments
• Change Management (Operating process of IT ChangeManagement; Following up.)
• Problem Management (Recording the service outage andstarting the process of post-mortem to find root causes. Following up.)
• Monitoring alarms created by IT Service and System Infrastructure
• Taking direct actions according to available procedure foralarms identified on IT Services and Systems
• Improving the priorities and the conditions of alarmsapproved by the service
• Taking necessary actions and informing to rectify theproblems identified on IT Services and Systems Monitoring