After Sales Manager

MediaMarkt Türkiye

• University degree
• Minimum of 5-7  years, after sales experience
• Experience with managing team,
• Excellent Knowledge of English language is a must
• Active and independent professional with leadership skills
• Able to work effectively under stress and pressure
• Strong communication, presentation, reporting and organizational skills
• No restriction for travel
• No military obligation

İŞ TANIMI

• Carry out management of value-added services and responsibility of life cycle of products,
• Business development and generating ideas for warranty beyond service brands, organize relevant trainings and transfer to store staff,
• Have a good command of legal regulations, regulate and coordinate operation & contracts regarding to changes in legal regulations,
• Develop the required reports, prepare and present them to line manager,
• Management of current service network at Turkey for aftersales processes optimization of a new service network and visiting services,
• Ensure the coordination of  warranty related repairs among stores, call centers and services, solve the problems immediately with quick solutions,
• Organize meetings with suppliers, make agreements, follow up and doing business development activities to analyze probability,
• Be aware  market  of value added services , regulations, market competition, trends of technology, customer needs and changes in needs.
• Follow up and implementation of action plans