İlan yayından kaldırılmıştır

Fixed Billing & Mediation Operation Senior Sp
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Teknoloji

Başvuru Sayısı

0-50 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

0-50 başvuru

Departman

Teknoloji

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
Good command of speaking/ writing/reading English
Significant experience in CRM order management operations
Significant experience in relational DB operations
Significant experience in UNIX Operating system
Experience in UNIX shell scripting and PL/SQL
Military service should be completed for male candidate

İŞ TANIMI

We are seeking a Fixed Billing&Mediation Operation Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Billing&Mediation Services Manager of Vodafone Turkey.

The main responsibility of the role is to provide operational activities and support for Fixed Billing & Mediation Department. Responsible keeping them up and running uninterruptedly on a 7/24 hour basis, keeping system outage duration in minimum levels.

Keeping systems and fixed billing and invoicing within the minimum service failure time
Perform service management (initiating, planning ,execution and monitoring ) on Consumer and Business unit services such as:
Experience and good knowledge on Fixed Business
Understanding of Mobile and Desktop web services
Prepare service and system KPI ,report and publish results with agreed target.
Day-to-Day Operational Activities of Billing & Mediation Services
Accountable for system performance, including quality capture and assessment and also taking necessary actions
Perform deeply analysis and troubleshooting in case of emergency or operational needs
Analyzing the root cause of the incidents, and propose process improvements
Responsible to solve cases in KPI for escalated tickets
Perform periodic maintenance processes and works according to business requirements
Regular security monitoring to identify any possible intrusions
Familiar with KPI based working model
To analyze technical specifications for the integration of new services
Define and design backup architecture, which includes OS, DB, Application and Logs.