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Partner Management Specialist - Fixed

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

150 application

Job Type

Full-Time

Position Level

Specialist

Application Count

150 application

Department

Customer Services / Call Cente...

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QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• At least a university graduate

• For male candidates for at least 2 years of military service completed or suspended

• Between the ages of 22-37,

• Competence in working with the customer and service-oriented,

• Willing to team work

• Own responsibility and initiative

• At least three years and at least a year Call Center experience

• Internmediate English must be



İŞ TANIMI

We are seeking a with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Mobile Services & Sales Manager of  Vodafone Turkey.

 

The accountabilities of this role are:

• Responsible end-to-end outsource fixed, data  customer operations activities, including analysis, design process, execution , reporting and coordination b/w Partner and Vodafone Net.

 

• Responsible for delivering Vodafone Net target of outsource operations.

 

• Coordinating with internal parties providing product information (specifications, scope of customizing, details etc.) to Vodafone teams.

 

• To ensure KPI targets are met on a monthly/yearly basis.

 

• Drive process efficiency & increase Vodafone Net process efficiency.

 

• Develop and implement special Customer operation activities to meet the KPI target.

 

• Monitoring partner performance and reporting to management .

 

• Supervising relations with other departments to drive required changes for better fixed,mobile,data customer operations activities.

 

• Supervisory development of tactics and offers to ıncrease success ratio of customer operations .

 

• Promote positive relations with partners, vendors, and distributors.

 

• Analyze and actively supervıse quality of outsource operations.

Preferred Candidate

More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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