İş Yerinde
İş Yerinde
Full-Time
Specialist
Customer Services / Call Cen...
Customer Services / Call...
150 application
Full-Time
Specialist
150 application
Customer Services / Call Cente...
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
• At least a university graduate
• For male candidates for at least 2 years of military service completed or suspended
• Between the ages of 22-37,
• Competence in working with the customer and service-oriented,
• Willing to team work
• Own responsibility and initiative
• At least three years and at least a year Call Center experience
• Internmediate English must be
We are seeking a with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Mobile Services & Sales Manager of Vodafone Turkey.
The accountabilities of this role are:
• Responsible end-to-end outsource fixed, data customer operations activities, including analysis, design process, execution , reporting and coordination b/w Partner and Vodafone Net.
• Responsible for delivering Vodafone Net target of outsource operations.
• Coordinating with internal parties providing product information (specifications, scope of customizing, details etc.) to Vodafone teams.
• To ensure KPI targets are met on a monthly/yearly basis.
• Drive process efficiency & increase Vodafone Net process efficiency.
• Develop and implement special Customer operation activities to meet the KPI target.
• Monitoring partner performance and reporting to management .
• Supervising relations with other departments to drive required changes for better fixed,mobile,data customer operations activities.
• Supervisory development of tactics and offers to ıncrease success ratio of customer operations .
• Promote positive relations with partners, vendors, and distributors.
• Analyze and actively supervıse quality of outsource operations.
Müşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanlarıAbout Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitMüşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanları