COMDATA Manager

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• University graduate
• Analytical thinking
• Sees big picture as well as details
• Strong people and team communication and coordination skills
• Strong followup skills and ability to work under pressure and challenging targets
• Works effectively in changing environment
• Excellent presentation skills (both powerpoint preparation and presentation to management)
• Ability to analyze data and use related tools (Excel, Business Objects)
• Project management experience
• Customer focused
• Ability to take personal accountability and ownership for key decisions and initiatives
• At least 10  years of call center  experience and min 4 years  manager experience
• Competence in working with the customer and service-oriented,
• English is a must
• Takes personal responsibility
• Sees the big picture and important details
• Listens and understands customer needs
• Works effectively in a changing environment
• Stress management

İŞ TANIMI

We are seeking a COMDATA Mobil Manager with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer Operations Business Partners Sn.Manager  of  Vodafone Turkey.

• Managing and monitoring 44 Mio opex and 7 Mio SRC budget
• Leading and implementiıng Partner strategy for releated partner
• Manage all mobileand fix inbound, outbound and telesales KPIs set for the outsourced serviced providers
• Monitoring partner performance and reporting to management
• •To control the outsourcing partners’ performance, impact and KPI’s
• Define outsource inbound,outbound and telesales  KPIs in accordance with VF budget and monitor the budgets allocated for the outsourced service providers
• Set KPIs for the outsourced service providers in alignment with VF objectives
• Reconcile the payments against the invoices issued by the outsourced service providers
• Ensure coordination between VF and vendors in inbound, outbound and telesales activities
• Inspect service providers on site and ensure that any appropriate actions are taken
• Management of all processes relating to activities
• Changing and improving the work processes for the improvement of activities
• To coordinate and integrate the outsourcing projects related to the customer services’ strategic priorities
• To monitor-control an annual budget
• To supply the input for building and realization of execution the outsourcing strategy of Customer Services
• Align with Customer Services strategy
• Involve with VF Group for best practices and benchmarks