INTERNATIONAL IT OPERATION SPECIALIST

LCWaikiki

• At least 2 years experienced in IT Operations, including helpdesk 2nd Level Support
• Experienced in Windows server maintenance, T-SQL and software algorithm approach
• Past experiences with ITIL Service Operation Processes is a must, Cobit framework knowledge is a plus
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Good command of  English - Russian or Arabic is a plus
• Good knowledge of ERP & Retail solutions, preferably Microsoft Dynamics NAV and Axapta
• Preferably MCDST (Microsoft Certified Desktop Support Technician) certified
• Retail market and project implementation practice experiences will be a plus
• Able to work under pressure and meet strict deadlines 
• Wiling to travel (Local/Abroad) and work in a multinational environment
• Good troubleshooting and strong interpersonal skills
• Able to work on shifts with flexible working hours
• No military obligation for male candidates

İŞ TANIMI

• Have duty in International Store Openings as responsible within scope of all IT systems hardware & software installations.
• Maintain and support point of sale and back office systems as needed until all systems are stabilized after a store opening and till handover to IT Support Teams is completed.
• Support new store openings, functionality enhancements and upgrades from remotely as needed.
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues & issues in integration systems.
• Resolve customer issues by troubleshooting over the phone with customer contacts.
• Refer customer issues to upper level support when necessary
• On site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled.
• Perform follow-up call-backs with customers
• Keep up-to-date on all International IT Operation processes and troubleshooting procedures
• Train Local IT responsible in countries as needed