CUSTOMER RELATIONS ASSISTANT SPECIALIST

SunExpress Güneş Ekspres Havacılık A.Ş.

We are looking for Customer Relations Assistant Specialist and reliable team member who will work in our Antalya headquarter.

Our requirements for this position;

• Bachelor’s degree in related field 
• Must possess excellent written and verbal communication skills in Turkish andGerman and have good English skills
• Analytical; must have process-driven mindset
• Excellent computer skills (Excel, PPT, reporting tools etc.)
• Core competencies of clear and precise communication, reasoning, enquiring mind, quick thinking, customer focus, innovative outlook and problem-solving orientation
• Experience of working in a fast and dynamic environment
• Have a high-stress tolerance with an ability to think on one’s feet
• Good knowledge of EU261, SHY and aviation authority regulations, 

İŞ TANIMI

Customer Relations Assistant Specialist responsibilities will be;

• Knowledge-based customer correspondence approval/rejection processing,
• Provision of guidance to outsourced service providers,
• Social Media savvy,
• Feedback and evaluation of high priority customer feedback (written and verbal) incl. Legal and escalated cases.
• Finding customer orientated solutions with Company interests in mind,
• To ensure up-to-date knowledge of current policies and procedures, 
• Supporting the review and implementation of customer related processes in-house and at the contact centers,
• Participate in calibration processes and quality assessments of contact center performance,
• Liaise with legal reps and support coordination of witness establishment and court case timetable,
• Monitor contact center sales performance and produce analyses and reports,
• Monitor contact center KPIs,
• Invoice control,
• Support any projects and tenders in the department,
• Support the head of the department and the two Contact Centers wherever required.