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Customer Operations Planning Senior Specialist

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Manager candidate

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

231 application

Job Type

Full-Time

Position Level

Manager candidate

Application Count

231 application

Department

Customer Services / Call Cente...

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QUALIFICATIONS AND JOB DESCRIPTION

 
 
Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.
 
  • Tracking  productive minutes for each organization , taking actions to increase inefficient organization’s output.
  • Gathering information on customers/competitors to pursue the Business Opportunities
  • Prepare presentations, agreements with the coordination of all stakeholders
  • Analyzing cost and revenue metrics to reach highest efficiency level possible.
  • Come up with new ideas, look for opportunities proactively to develop further improvements.
  • Analyzing intraday system problems and calculating what effect on Service KPIs
  • Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
  • Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
  • Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
  • Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
  • Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
  • Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
  • Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 
  • Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
  • Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR


İŞ TANIMI

 
We are seeking a Customer Operations Planning Snr. Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Planning and Contract Manager of Vodafone Turkey.
 
The accountabilities of this role are:
  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
  • Tracking  productive minutes for each organization , taking actions to increase inefficient organization’s output.

Preferred Candidate

More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Hakkımızda

About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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