Customer Analytics&Information Analysis Supervisor

TEB - Türk Ekonomi Bankası

• Fluency in English is a must
• Bachelor’s Degree in Industrial Engineering, Business Administration, Economics, Statistics or Mathematics
• Analytical, pro-active, highly self-motivated, well-organized and result-oriented with strong planning skills
• Excellent team player, effective at communication and relationship management as well as maintaining a positive attitude at all times
• Willingness to learn banking, financial mathematics, data analysis, data management & querying tools (SAS Enterprise Guide & SQL)
• Preferably 1 year experience in banking/finance (max. 3 years)
• Good command of MS Office (Excel is the priority, Access is a bonus)
• SQL and/or SAS Enterprise Guide knowledge is a huge asset
• Completion of military service for male candidates

İŞ TANIMI

• Performing feasibilty analysis for the bank's campaigns, branch openings, salary payment contracts, IT projects and cost/income projections
• Conducting Customer Activity, Commercial Segmentation and Customer Service Model projects
• Develop in-depth understanding of customers with extensive data analysis in order to discover useful information, suggest conclusions and support decision making
• Continuously monitoring and reporting the segment-portfolio details of customers
• Tracking the customer-based KPI’s such as active, efficient and churn customers and proposing necessary actions to Business Lines
• Developing standart / ad-hoc analyses for upper management
• Reporting to BNP Paribas Head Office