QUALIFICATIONS AND JOB DESCRIPTION
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
- Fluent English
- Excellent Problem solving skills
- Good Troubleshooting Skills
- Good Team Work and Interpersonal Skills
- Good communication skills
- Analytical thinking
- At least 4 years hands on experience in Internet Service Provider’s related departments
- Deep understanding of IP MPLS Networks Technologies
- Deep understanding of Metro Ethernet, xDsl, Fiber, TDM, LAN technologies
- Good understanding of Voip networks.
- Hand on experience in Designing of complex networks
- Deep experience of Traffic engineering and QOS technologies
- At least 3 years hand on experience of routing protocols (BGP, OSPF; ISIS,EIGRP)
- Good understanding of transmission technologies
- Certification or accreditation in CCNA/CCNP/CCDA,JNCIA or JNCIS
İŞ TANIMI
We are seeking a Data Support Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Data,Cloud&Messaging Support Executive of Vodafone Turkey.
The accountabilities of this role are:
- Data Support Senior Specialist is responsible for managing all of the corporate customer data network equipments (routers, switches, modems etc) and resolving customer incidents or requests during the daily operations. This role is also responsible for designing of the new projects and provisioning of them on the Vfnet Core Network Equipments.
- Accountable for resolving corporate customer incidents occurred on VFNET IP Core Network Infrastructure
- Accountable for resolving corporate customer requests by configuring VFNET IP Core Network Equipments and Customer Network Equipments
- To response customer incident tickets on Service Desk within agreed KPI’s
- To resolve customer incident tickets on Service Desk within agreed KPI’s
- To resolve customer request tickets on Service Desk within agreed KPI’s
- To make root cause analysis and ensure permanent solutions for each ticket
- To collaborate with 3rd party field support partners to fix the problem if it occurred on customer site and hand & eye support is needed
- Accountable for managing and operating all of the customer network devices (routers, switches, modems). To ensure to have best service quality level defined in KPI’s
- To ensure to backup configuration files of the Customer Network Devices periodically
- To inform and escalate core network infrastructure problems to third level teams
- Accountable for designing, planning, implementing and operating of the big corporate customer’s IP MPLS Virtual Private and Internet Networks
- Accountable for designing, planning, implementing and operating of the Datacenter Customer LAN network
- To work at customer side in case of urgent customer problems if required
- To implement security policy rules defined in VFNET security policy to customer network devices. To make periodical security audits of them
- Configuring VFNET Core Routers, Switches, BNGs and in order to provision customer network projects
- Configuring dynamic routing (ebgp , ospf , rip etc..) protocols for customer’s backup or redundancy links on both of PE and CPE devices
- High Level Design of the complex data customer projects
- Low Level Design of the complex data customer projects
- To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
- Accountable for providing optimum network design in order to fit customer needs and service quality KPI’s