Front Office Supervisor

Ramada Plaza Istanbul Tekstilkent Hotel

• 3 Years of Front Office experience
• Strong verbal and written communication skills in the English language
• Able to multi-task
• Excellent overall communication skills
• Able to work night shifts
• Strong knowledge of front office operations, including cashier and reception
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Professional appearance and demeanour

İŞ TANIMI

• Operate the Front Office properly and efficiently
• Supervise and assist receptionist with their duties
• Ensure a warm and genuine arrival and departure experience
• Ensure that all FO staff are groomed according to hotel standards
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments