warning
İlan yayından kaldırılmıştır

Service Desk Specialist

Yıldırım Holding

Bursa(Gemlik)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Information Technology

Information Technology

Application Count

221 application

Job Type

Full-Time

Position Level

Specialist

Application Count

221 application

Department

Information Technology

QUALIFICATIONS AND JOB DESCRIPTION

YILPORT Holding is a privately held, wholly owned subsidiary of YILDIRIM Group, one of the fastest growing Turkish industrial groups with its ports located in Turkey as well as in the world. The company has ambitions to become one of the top 10 global container terminal operators and it has  recently become the largest terminal operator in Turkey in terms of number of ports operated and overall capacity.

We are looking for an 'Service Desk Specialist' to be based in YILPORT Holding Gemlik terminals.
  • Associate or bachelor degree in Computer Science, Information Technologies or other related programs
  • Minimum of 2 years’ experience in IT Service Desk/Help Desk along with technical/applicaiton support preferably based on ITIL best practices guideline
  • Written and oral fluency in English
  • Deep understanding of computer hardware, software, smart phones and printers
  • Certificated Microsoft & ITIL etc. are preferable
  • Operational experience in Service Desk Tools
  • Methodical problem-solvers with an aptitude for learning and quickly adapting new skills
  • Strong communication skills are also essential, as help desk specialists must be able to effectively communicate solutions to both technical and non-technical end-users
  • Patience, resourcefulness and a desire to help others are expected virtues in technical support and help desk roles
  • Have flexibility to work in a shifted schedule 
  • No restrictions for travelling locally or abroad when necessary
  • No military obligation for male candidates
  • The position will be based in Gemlik /Bursa


İŞ TANIMI

The Service Desk Specialist will be working in “Global Support Center” group and responsible for provisioning first line assistance for inquiries and delivering first line support to resolve technical problems remotely about all aspects of YILPORT Holding’s IT environment and all platforms, features, and functions of all hardware’s, software and other technologies related to port operations.
  • Receive initial calls, answer user inquiries, and apply all tier 1 troubleshooting steps to resolve support calls in predefined SLAs
  • Fulfill the request at the first contact, and refer unresolved calls to other support assignment groups
  • Use the Service Desk Tool effectively to log incidents and requests on a timely basis and ensure all tickets are progressed consistently according to their categories and priority status
  • Monitor alerts/events and assign auto-generated tickets to responsible IT groups by acting as a coordination center.

Preferred Candidate

2 - 4 years of experience
Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Graduate)
Completed, Exempt
English(Reading : Good, Writing : Good, Speaking : Good)

Servis Destek Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Servis Destek Görevlisi Servis Destek Görevlisi Maaşları Servis Destek Görevlisi Nasıl Olunur? Servis Destek Görevlisi Nedir? Servis Destek Görevlisi İş İlanları
Hakkımızda

YILDIRIM Şirketler Grubu, merkezi İstanbul’da bulunan 183 şirketle faaliyet gösteren ve 13,000’e yakın çalışana sahip bir şirketler topluluğudur. Grub

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

YILDIRIM HOLDİNG A.Ş.KİŞİSEL VERİLERİN KORUNMASI VE İŞLENMESİ HAKKINDA BİLGİLENDİRME METNİ VE MUVAFA

Detaylı Bilgi
Yan Haklar

Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Yemekhane.

Servis Destek Görevlisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Servis Destek Görevlisi Servis Destek Görevlisi Maaşları Servis Destek Görevlisi Nasıl Olunur? Servis Destek Görevlisi Nedir? Servis Destek Görevlisi İş İlanları