Data Support Senior Specialist

Vodafone Telekomünikasyon A.Ş

?Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Fluent English
• Excellent Problem solving skills
• Good Troubleshooting Skills 
• Good Team Work and Interpersonal Skills   
• Good communication skills 
• Analytical thinking
• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• Knowledge of specific 
• At least 2 years hands on experience in Internet Service Provider’s related departments 
• Deep understanding of IP MPLS  Networks Technologies 
• Deep understanding of Metro Ethernet, xDsl, Fiber, TDM, LAN technologies 
• Good understanding of Voip networks.
• Hand on experience in Designing of  complex networks
• Deep experience of Traffic engineering and QOS technologies 
• At least 2 years hand on experience of routing protocols (BGP, OSPF; ISIS,EIGRP) 
• Good understanding of transmission technologies 
• Certification or accreditation in  CCNA/CCNP/CCDA,JNCIA or JNCIS

İŞ TANIMI

We are seeking a Data Support Senior Specialist with the will and ambition to work in Data Support Management Function, reporting Data Support Executive of Vodafone Turkey.
 

• Data Support Senior Specialist is accountable for managing all of the corporate customer data network equipments (routers, switches, modems etc)  and resolving customer incidents or requests during the daily operations. This role is also accounable for designing  and provision of new corporate customer projects on the Vfnet Core Network Equipments.
• Accountable for resolving corporate customer incidents occurred on VFNET IP Core Network Infrastructure
• Accountable for resolving corporate customer requests by configuring VFNET IP Core Network Equipments and Customer Network Equipments
• To make root cause analysis and ensure permanent solutions for each ticket
• To collaborate with 3rd party field support partners to fix the problem if it occurred on customer site and hand & eye support is needed
• Accountable for managing and operating all of the customer network devices (routers, switches, modems). To ensure to have best service quality level defined in KPI’s
• Accountable for designing, planning, implementing and operating of the big corporate  customer’s IP MPLS Virtual Private and Internet Networks
• Accountable for designing, planning, implementing and operating of the Datacenter Customer LAN network
• To work at customer side in case of urgent customer problems if required
• To implement security policy rules defined in VFNET security policy to customer network devices. To make periodical security audits of them 
• Configuring VFNET  Core Routers, Switches, BNGs and in order to provision customer network projects
• Configuring dynamic routing (ebgp , ospf , rip etc..) protocols for customer’s backup or redundancy links on both of PE and CPE devices
• High Level Design of the complex data customer projects