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IT Support Group Manager

Yıldırım Holding

Bursa(Gemlik)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Manager candidate

Department

Information Technology

Information Technology

Application Count

243 application

Job Type

Full-Time

Position Level

Manager candidate

Application Count

243 application

Department

Information Technology

QUALIFICATIONS AND JOB DESCRIPTION

YILPORT Holding is a privately held, wholly owned subsidiary of YILDIRIM Group, one of the fastest growing Turkish industrial groups with its ports located in Turkey as well as in the world. The company has ambitions to become one of the top 10 global container terminal operators and it has  recently become the largest terminal operator in Turkey in terms of number of ports operated and overall capacity.

We are looking for an " IT Support Group Manager" to be based in YILPORT Holding Gemlik (Bursa) Terminal.
 
  • Bachelor of Science degree in Computer Science, Information Systems or equivalent degree
  • Written and oral fluency in English
  • Experience in a similar role including experience of people management in a preferably multi-national large environments
  • Experience in IT service management software is a plus
  • Able to demonstrate hands on experience in a service management role
  • Have a through understanding of service performance management and development
  • Ability to deal with conflicting priorities and manage projects as expected


İŞ TANIMI

  • Ensure the teams have the skills and resources needed to deliver an excellent standard of customer service via using Service Desk software
  • Take responsibility for delivery of desktop, mobile devices, ERP and Terminal Operational Systems support, e-mails and telecoms support services etc. in line with predefined SLA
  • Provide day to day management oversight for the service desk operation to ensure incidents and service requests and escalations are dealt with in a timely fashion
  • Effectively and timely respond to feedback, complaints and suggestions from customer groups
  • Devise and implement service improvement plans for all the services the team provide
  • Work closely with the CTO (Chief Technology Officer) and local managements to devise and implement improvement plans for their services
  • Collaborate with project coordinators to provide resource and expertise to department and cross team projects as required

Preferred Candidate

More than 5 years of experience
Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)
Completed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Bilgi İşlem Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi İşlem Müdürü Bilgi İşlem Müdürü Maaşları Bilgi İşlem Müdürü Nasıl Olunur? Bilgi İşlem Müdürü Nedir? Bilgi İşlem Müdürü İş İlanları
Hakkımızda

YILDIRIM Şirketler Grubu, merkezi İstanbul’da bulunan 183 şirketle faaliyet gösteren ve 13,000’e yakın çalışana sahip bir şirketler topluluğudur. Grub

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

YILDIRIM HOLDİNG A.Ş.KİŞİSEL VERİLERİN KORUNMASI VE İŞLENMESİ HAKKINDA BİLGİLENDİRME METNİ VE MUVAFA

Detaylı Bilgi
Yan Haklar

Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Yemekhane.

Bilgi İşlem Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi İşlem Müdürü Bilgi İşlem Müdürü Maaşları Bilgi İşlem Müdürü Nasıl Olunur? Bilgi İşlem Müdürü Nedir? Bilgi İşlem Müdürü İş İlanları