Customer Service Specialist

Pladis

Qualifications

• University degree of engineering preferably in industrial engineering

• Minimum 3 Years experience in SUPPLY CHAIN Customer Services Operations (preferably FMCG)

• Self-starter/innovative, detail- oriented

• Detail-oriented

• Effective prioritisation of tasks

• Excellent follow-up and Project leading

• Ability to adapt and support change to make a difference.

• Excellent communication skills in English (written&oral)

• SAP and BO knowledge is an asset

İŞ TANIMI

We are looking for “Customer Service Specialist” for pladis Turkey Supply Chain Vice Presidency.  

A brief job description of the position and preferred qualifications for the suitable candidates are defined below;

• Ensuring that daily supply chain activities are met with determined service level.

• Ensuring that information flow between sales, field, commercial marketing, finance, demand planning and transport departments are coordinated in terms of logistics.

• Providing coordination and responding to request of National Account customers in terms of logistics services, agreement on Service level, and following-up with Score Card

• Monitoring KPI’s, identify the reason of poor performance and take necessary actions to improve it.