İlan yayından kaldırılmıştır

Invoicing&Collection Senior Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technics

Application Count

158 application

Job Type

Full-Time

Position Level

Specialist

Application Count

158 application

Department

Technics

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• 3+ years experiences in a Billing and/or service operations

• Technical background of Billing infrastructure, technologies, products and services

• Mobile telecommunications industry IT applications knowledge.

• Thinking analytical and be eligible in team working.

• Responsibility, Self-respect and self-reliance

• Ability to establish and maintain good working relations with people of

• different national and cultural backgrounds

• Positive and optimistic approach to activities, people, events

• Problem-solving attitude

• Base understanding of Telecommunications principals, GSM, GPRS, 3G is essential.

• Having knowledge of Billing,Charging,Invoicing systems.

• Having knowledge of Unix administration, Unix shell scripting, SQL and ORACLE PLSQL.

• Having strong analytical skills

İŞ TANIMI

We are seeking an Invoicing&Collection Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Invoicing&Collection Service Manager of Vodafone Turkey.

The accountabilities of this role are:

Accountable for technical integration of new and existing products & services in line with agreed project quality & time constraints. Responsible for deployment of packaged projects from both internal & 3rd party development teams, delivering high quality projects.
Responsible for the maintaining the specific products on live systems and assure the system is up and running 7/24 in means of functional and performance.
Continuous Integration assurance activities enabling the transition of planned changes to Live Billing Products.
To ensure the successful ongoing operation and coordination on related Billing Services.
To have end to end ownership of the VODAFONE Billing experience, the quality of service performance and the processes supporting the product/service
Provide the acceptance of changes to platforms, technology products or services from suppliers and partners ensuring compliance to Vodafone acceptance criteria.
Performance manage in a commercial framework Vodafone and third party support providers to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
Ownership of the product and/or service functionality to ensure it meets the desired customer experience and operational needs for performance management and reporting.
Ensure that business processes to support and manage the service are developed, rolled out and are not impacted adversely by any changes to the product or service
Introduce Best Practice Policies and Guidelines relating to Products, Desktops, Licensing and Platforms for our Partners and the Vodafone Business to deliver and operate within.
Responsible of daily operational activities and availability of systems
Work with business users to solve system/service issues and remove recurring problems and irritants via improvement programs and incremental change.
Deployment of new products and services
Performance tuning of applications to ensure business needs and agreed SLAs are met
Implementing change management processes and user requests
Manage processes to minimise irritants to customers and business uers. These should include:
Ensuring processes are in place and adequate around vendor and partner support agreements
Holding partners and vendors accountable against SLA’s for your product and/or services
Escalation and communication processes and when these are activated
Management of lifecycle of relevant support systems in conjunction with business engagement group.
Knowledge Management – Ensure that the partners keep relevant documentation and procedures manuals up to date.
Responsible of KPI performance across the service business owner.
Responsible for reporting to stakeholders on product performance and supplier/partner performance.
Provide regular feedback on issues and improvements to partner and supplier managers (PRMs)