GENEL NİTELİKLER VE İŞ TANIMI
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- University graduate
- Analytical thinking
- Sees big picture as well as details
- Strong people and team communication and coordination skills
- Strong followup skills and ability to work under pressure and challenging targets
- Works effectively in changing environment
- Excellent presentation skills (both powerpoint preparation and presentation to management)
- Ability to analyze data and use related tools (Excel, Business Objects)
- Project management experience
- Customer focused
- Ability to take personal accountability and ownership for key decisions and initiatives
- At least 2 years of call center or telesales experience
- Intermediate level English is must
İŞ TANIMI
We are seeking a Campaign Management Executive with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to
Enterprise Services&Sales Senior Manager of Vodafone Turkey.
- Management of all NBA, Churn, telesales activities carried out in inhouse
- Management of Inhouse Red sale activities (14 FTE)
- Coordination and Communication with the VF internal teams (CVM- process- BI etc.)
- Ensure the management of inhouse churn and nba sales' KPI sets
- Management of all processes relating to activities
- Arrange all processes relating to new activities, ensure put into live the coordination with related teams
- Agreement with the business teams on the yearly targets
- Changing and improving the work processes for the improvement of activities
- Ensure benchmarking between all teams and increase the operations' performances in accordance with VFs' vision and mission.
- Analyze and actively supervise quality of operations
- Cooperation with process management teams for the tracking and improvement of churn &sales processes.