Customer&Online Services Mng Operation Sn Sp

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
• Good command of speaking/   writing/reading English
• Significant experience in CRM order management  operations
• Significant experience in relational DB operations
• Significant experience in UNIX Operating system
• Experience in UNIX shell scripting and PL/SQL
• Military service should be completed for male candidate
• Strong problem solving skills.
• Excellent listening, verbal and written communication skills.
• Excellent organizational skills.
• Ability to build rapport and good working relationships with key stakeholders.
• Able to adapt to, embrace and lead change.
• Strong PowerPoint & Presentation Skills.
• Commercial awareness and a broad understanding of business issues.
• Needs based sales methodology; solution or consultative selling.
• Proactive and highly organized with strong time management and planning skills and proven ability to multi-task
• Have minimum 5 year experience in customer facing  CRM experience
• Have minimum 2 year experience in team leadership with ability to evidence competencies and skills gained
• Demonstrate experience and skills gained from successful career within a Microsoft CRM sales environment
• Able to evidence consistent over-achievement and performance throughout career
• Repeat behavioral competencies conducive to successful solution tecnical, team leadership and coaching performance
• Solutions based or Consultative sales methodology accomplishment and/or accreditation

İŞ TANIMI

We are seeking a Customer&Online ServicesManagement Sn.Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer&Online Services Manager of  Vodafone Turkey.
                                     

• Keeping systems and fixed online services  within the minimum service failure time
• Day-to-Day Operational Activities of Emptor  & web order management system
• Accountable for system performance, including quality capture and assessment and also taking necessary actions
• Perform deeply analysis and  troubleshooting in case of emergency or operational needs
• Analyzing the root cause of the incidents, and propose process improvements
• Responsible to solve cases in KPI for escalated incident,problems and tickets
• Perform periodic maintenance processes and works according to business requirements
• Regular security monitoring to identify any possible intrusions
• Familiar with KPI based working model
• To analyze  technical specifications for the integration of new services
• Define and design backup architecture, which includes OS, DB, Application and Logs.
• Experience and good knowledge on fixed and broadband  services
• Understanding of  order management  and web services
• CRM order management is highly preferred both with  Emptor and web order experience.
• Prepare service and system quality KPIs and  report and publish results with agreed target