CCC BroadBand Inbound Operations Manager

Türk Telekomünikasyon A.Ş.

• Bachelor's degree from a reputable university
• 5+ years of experience in Customer Care Operations
• Good command of written and spoken English
• Team player with strong planning and organizational skills
• High sense of responsibility and customer-oriented
• Effective communication skills with network capabilities.
• Result oriented and strong problem solving skills

İŞ TANIMI

• Manage end to end inbound operations to create a customer centric operation.
• Track KPIs and take actions to meet targets, respectively.
• Provide allignment between outsource and inhouse parties.
• Monitor KPI results and prepare action plans to improve systems, processes or talent.
• Manage risks in operations; identify mitigation strategy and take appropriate actions.
• Attend and follow-up on related projects; identify new projects to improve operational KPI and customer experience excellence.
• Provide input related to operations for management level and other parties.