Customer Services Engineer

Siemens

What do I need to qualify for this job?
* Bachelor’s degree in Electronic, Mechatronic or Biomedical Engineering
* Minimum 2 years of experience in relevant field is preferred.
* Very good command of English
* Medical equipment or high technology systems theory and repairing knowledge
* Residing in European Side

What else do I need to know?
* Military service should be completed for male candidates
* Ability to drive and travel intensively around the country

İŞ TANIMI

DESCRIPTION/RESPONSIBILITIES:
Job ID: 252301
Job Family: Customer Services
Location: Istanbul
Organization: Siemens Healthineers
Mode of employment: Full time only

For our Healthcare company in Kartal we are looking for a Customer Services Engineer who will be located in Istanbul and work in various cities of Turkey. Customer Services Engineer is responsible for installing, repairing, maintaining, and updating the medical devices at his responsible region. The additional mission of this position is to increase the loyalty and satisfaction of the customer. This position is also responsible to supply the creative feedbacks for increasing the quality of the service operations and processes.

What are my responsibilities?
* Performing the technical service operations (installation, repairing, preventive maintenance, modifications, updates and customer application training support).
* Responsible to increase technical, clinical and application skills for increasing the technical service quality.
* Understand the prospect customer's needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions.
* Try to create the service contract sales opportunities and convince the customer for buying the service contract.
* Development of the processes and to share their suggestions with the CS management to increase the technical service quality and customer satisfaction.
* Contribute to the SRS infrastructure installation and performing Remote Service Via SRS.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability for the role.