GENEL NİTELİKLER VE İŞ TANIMI
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- Advanced analytical skills
- Complex data analysis
- Information-seeking, focused on details, able to think analytically and solve problems
- Able to adapt to the changing conditions
- Advance communicative skills
- Strong reasoning ability
- Working to predefined SLAs & KPIs
- Graduation from the 4-year departments of universities
- Preferable min. 3 years of Billing & Charging experience within the telecommunications sector
- Knowlege of RBV tools
- Good level of SQL knowledge
- Good level of MS Office knowledge
- Good command of english
- Experience of Siebel/Kenan & CCS systems
İŞ TANIMI
We are seeking a Billing Assurance Senior Analyst with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Billing Assurance Manager of Vodafone Turkey.
- Establishing the necessary control mechanism for timely and accurate generation of the customer/subscriber invoices, and carrying out detailed and analytic reports following the billing process and transmitting these reports to the relevant departments.
- Establishing coordination between the related work units.
- Ensure that continuous improvement process in place to prevent occurrence of overcharge & undercharge cases
- Providing the necessary billing support in new upcoming projects
- Follow up Service Quality between other department (SLA) compliance
- Reporting the problems and errors occurring during the billing process, and publishing these reports
- Executing the projects related to the Billing Assurance Management, and carrying out the impact analysis studies for the projects initiated by the other units