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Customer Services Representative

EATON-Polimer Kauçuk

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Satış

Satış

Başvuru Sayısı

342 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

342 başvuru

Departman

Satış

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

  • Fluent in English
  • Bachelor Degree in business administration, finance, logistics and/or engineering
  • Minimum 2 years of experience
  • Ability to adopt and support business processes & systems
  • Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
  • Team-oriented problem solving skills and corrective action methodology
  • Negotiation and conflict management skills; professional presence
  • MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
  • Professional phone skills and customer communication skills
  • Organization and time management skills
  • Understanding of ISO procedures for contract management
  • Bachelor Degree in business administration, finance, logistics and/or engineering


İŞ TANIMI

  • Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
  • Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
  • Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required.
  • Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
  • Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required.
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

What Eaton offers:
  • Challenging projects in dynamic collaborative team
  • Eaton Business System offering various tools for management and people development
  • Great promotional opportunities  – Eaton encourages internal promotion, whenever possible

About Eaton:
Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.

Aday Kriterleri

2 - 5 yıl arası
Üniversite(Mezun), Yüksek Lisans(Mezun), Doktora(Mezun)
Yapıldı, Muaf

Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Sorumlusu Müşteri Hizmetleri Sorumlusu Maaşları Müşteri Hizmetleri Sorumlusu Nasıl Olunur? Müşteri Hizmetleri Sorumlusu Nedir? Müşteri Hizmetleri Sorumlusu İş İlanları
Hakkımızda

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutio

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Yan Haklar

Servis, Yemekhane.

Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Sorumlusu Müşteri Hizmetleri Sorumlusu Maaşları Müşteri Hizmetleri Sorumlusu Nasıl Olunur? Müşteri Hizmetleri Sorumlusu Nedir? Müşteri Hizmetleri Sorumlusu İş İlanları