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Data Support Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Mühendislik

Başvuru Sayısı

356 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

356 başvuru

Departman

Mühendislik

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Fluent English
Excellent Problem solving skills
Good Troubleshooting Skills
Good Team Work and Interpersonal Skills
Good communication skills
Analytical thinking
Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science

Knowledge of specific

At least 3 years hands on experience in Internet Service Provider’s related departments
Good understanding of IP MPLS Networks Technologies
Good understanding of Metro Ethernet, xDsl, Fiber, TDM, LAN technologies
Basic understanding of Voip networks.
Hand on experience in Designing of complex networks
Good experience of Traffic engineering and QOS technologies
At least 2 years hand on experience of routing protocols (BGP, OSPF; ISIS,EIGRP)
Good understanding of transmission technologies
Certification or accreditation in CCNA/CCNP/CCDA,JNCIA or JNCIS

İŞ TANIMI

We are seeking a Data Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Data,Cloud & Messaging Support Executive of Vodafone Turkey.

The accountabilities of this role are:

Accountable for resolving corporate customer incidents occurred on VFNET IP Core Network Infrastructure
Accountable for resolving corporate customer requests by configuring VFNET IP Core Network Equipments and Customer Network Equipments
To response customer incident tickets on Service Desk within agreed KPI’s
To resolve customer incident tickets on Service Desk within agreed KPI’s
To resolve customer request tickets on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
To collaborate with 3rd party field support partners to fix the problem if it occurred on customer site and hand & eye support is needed
Accountable for managing and operating all of the customer network devices (routers, switches, modems). To ensure to have best service quality level defined in KPI’s
To ensure to backup configuration files of the Customer Network Devices periodically
To inform and escalate core network infrastructure problems to third level teams
Accountable for designing, planning, implementing and operating of the big corporate customer’s IP MPLS Virtual Private and Internet Networks
Accountable for designing, planning, implementing and operating of the Datacenter Customer LAN network
To work at customer side in case of urgent customer problems if required
To implement security policy rules defined in VFNET security policy to customer network devices. To make periodical security audits of them
Configuring VFNET Core Routers, Switches, BNGs and in order to provision customer network projects
Configuring dynamic routing (ebgp , ospf , rip etc..) protocols for customer’s backup or redundancy links on both of PE and CPE devices
High Level Design of the complex data customer projects
Low Level Design of the complex data customer projects