Customer Support Engineer

LOGO Siber Güvenlik ve Ağ Teknolojileri A.Ş.

• Minimum 3-5 years of professional experience in customer support or system administration, 
• Strong passion for exceeding customer expectations,
• Proven ability to understand and debug complex software systems, 
• Solid understanding of how Internet and WWW work,
• Solid knowledge of Internet protocols; experience in packet capturing tools and traffic analyzing,
• Proficient with multiple operating systems and shell scripting – UNIX/Linux and Windows,
• Excellent knowledge of English,
• No military obligation for male candidates.
   

İŞ TANIMI

• Provide Layer 3 troubleshooting and technical support to customers,
• Responsible for fault reproduction, debugging and issue resolution,
• Work closely with development teams to resolve issues,
• Create technical documentations and FAQs.

LOGO Cyber Security and Network Technologies (SGT) is a participation of LOGO Investment Company, which is established to create cyber security solutions. For our company, which develops cyber security products, we are looking for a Customer Support Engineer teammate for Kocaeli-Gebze office.