Asst. Group & Banquet Sales Manager

Hyatt Centric Levent Istanbul

• University degree
• Ability to communicate effectively in Turkish/English with guests and hotel staff to their understanding
• Familiarity with Sales/Marketing tools
• 3+ years as a Asst.Sales Manager / Sales & Marketing Supervisor with a five star hotel chain
• Ability to provide legible communication
• Ability to prioritize, organize work assignments and follow up
• Ability to promote positive relationships with guests and staff
• Ability to perform job function with minimal supervision, even under pressure
• Ability to ensure security and confidentiality of guests and hotel data
• Ability to enforce hotel’s quality procedures
• Ability to work independently without direct supervision and to lead a cohesive team to perform job functions and follow up with corrections when necessary
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment

İŞ TANIMI

• Maintain complete knowledge of all hotel services/features and hours of operations
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
• Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
• Promote positive relations with guests and employees
• Maintain high level of knowledge of the competition’s product
• Design and work within market plan, maintain file database
• Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
• Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
• Plan and prepare appointments for sales trips, follow up in a timely manner
• Attend designated trade shows
• Attend departmental and hotel meetings as required
• Entertain customers in all outlets as necessary
• Process paperwork to clients, other departments within a timely manner. Complete all assigned paperwork within a timely manner
• Always look “smart” in relation to partners
• Build and maintain positive relations with the International Sales offices
• Support financial success of hotel by ensuring all bookings are profitable for the entire hotel