Customer Analytics Specialist

Türk Telekomünikasyon A.Ş.

• Bachelor's degree in a relevant field preferably in Engineering, Statistics or Mathematics
• 1 - 4  years of experience in predictive modeling, data mining or analytics
• Good SAS, IBM Modeler (SPSS) , SQL or a similar modeling tool/system knowledge
• Very good command of English
•  Strong problem solving skills
• Team orientation with strong interpersonal & communication skills
• Result-oriented & proactive
• Ability to work under pressure with strict deadlines
• Initial knowledge of telecommunications sector and its dynamics is an asset

İŞ TANIMI

• Collect analytical requirements from various business lines, gather and transform related information to develop predictive & descriptive analytical models that directly remedy identified business needs
• Conduct analyses to understand customer values, behavior and needs incorporating these into retention and loyalty strategies
• Define micro clusters characterizing customer usage, demographics and other behavioral characteristics and inform marketing teams for potential revenue growth actions
• Regularly track and report model performances to enhance their results
• Forecast customer churn figures and estimate churn effects of all kinds of company actions
• Follow up the developments and benchmarks regarding analytical modeling and effectiveness of analytical processes, and improve analytical infrastructure