Business Applications & Service Management Special

TAV Information Technologies Co.

• University degree in computer sciences or related fields
• Fluency in written and spoken English
• Experience with IT business in health sector, especially HIS applications
• Experience with any Service Management product (CA, IBM, HP, local products etc)
• Knowledge of vendor management
• Knowledge of basic IT infrastructure
• Know how about IT requirements of a Call Center / Service Desk
• ITIL Foundation certification is preferred
• PMP certification is preferred
• Strong communication skill, customer focused and proactive
• Strong analytical, interpersonal and problem-solving skills
• Strong technical documentation and verbal/written communication skills
• No military service obligation for male candidate

İŞ TANIMI

• Responsible for analyzing IT requirements – especially applications like HIS & Service desk  - of a hospital and provide adequate solutions
• Responsible for analyzing, configuration, development, integration, supporting and maintaining of service management products (CA Service Desk and Maximo, exc.)
• Working close with customers and vendors.
• Analyzing business need and documentation of processes
• Designing and implementation of business process with related applications
• Providing procedures and necessary standards for effectiveness of management systems (ISO 27001, ITIL processes exc.)