Senior Application Operation Specialist

Türk Telekomünikasyon A.Ş.

• University Degree in Computer Engineering, Mathematics Engineering, Electronics Engineering,
• Minimum 5 years of  work experience in related area of expertise, Application Operation experience is an asset,
• Unix, PL SQL, TCP IP Networking knowledge,
• Good command of English,
• Excellent problem solving & request management skills,
• Enthusiastic for new technologies,
• No military obligation for male candidates.

İŞ TANIMI

• Manage applications and services availability directly with the targeted service level agreements,
• Detect and resolve problems with correct support resources as quickly as possible within committed SLA frames,
• Improve applications’ performance by sizing in coordination with Infrastructure Planning,
• Assure deployment of new applications or upgrades with high quality standards,
• Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service,
• Proactively perform day to day administration activities of applications,
• Manage vendors to get proper support according to contracts and arrange periodic meetings,
• Track the issues regarding in-house applications with Solution teams and establish proper communication path with them,
• Perform operational acceptance and integration of changes regarding applications tested by IT test team or vendors,
• Report and document on the service level indicators related to the operating systems.