Channel Analysis Snr Specialist

Vodafone Telekomünikasyon A.Ş.

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Minimum Bachelor’s Degree in Engineering, Statistics or  Mathematics,
• At least  2 years  experience,
• Fluent in English
• Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
• Excellent command in MS Office Programs (SAS / SQL and Excel VBA  knowledge is an asset)
• Experience of working with large volumes of data.
• Statistics/machine learning experience (using R or Python) and proficiency in SAS / SQL would be an asset

İŞ TANIMI

We are seeking a Channel Analysis Sn.Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Monitoring Manager of  Vodafone Turkey.

• Run adhoc customer and channel analysis for the innovatite ideas based on insights, 
• Continuously track the performance of the callcenter inline with strategies, 
• Utilize data and analysis to maximize revenue, reduce costs and improve efficiencies while improving overall customer experience for call center channel,
• Increase the channel efficiency by mining, validating and manipulating data to create reports that enhance insight into customer and channel usage behavior.
• Work with Business Intelligence on developing reporting suite and channel dashboards for decision making and information sharing.
• Perform basic statistical analyses for projects and reports 
• Assess and recommend visualization tools.
• Create adhoc reports as requested by management.