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İlan yayından kaldırılmıştır
İstanbul(Avr.), İstanbul(Asya)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Relations
Customer Relations
Application Count
0-50 application
Job Type
Full-Time
Position Level
Specialist
Application Count
0-50 application
Department
Customer Relations
QUALIFICATIONS AND JOB DESCRIPTION
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- At least 3 years corporate customer management experience in fixed telecommunication
- Good understanding of fixed product and services
- Good understanding of request management process
- Experience Call Center
- Certification or trainings on network tech. (CCNA, CCNP, MCP,CVOICE)
- Good understanding of incident management process
- Good Problem solving skills.
- Good level of planning and organization management skills.
- Good Communication Skills.
- Certification or accreditation in Customer Management skills.
- Prone to team work
İŞ TANIMI
We are seeking a Fixed Sales Services-Technical Support Supervisor with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Key Account Support&Customer Services Executive of Vodafone Turkey.
- Managing the corporate technical support team for the tickets raised by customers to be able to deliver high quality service in the committed date/time to obtain customer satisfaction.
- Accountable for giving first level Internet/MPLS VPN, Global Data, Corporate Voice Services, IT management Services, Datacenter Services and Email and Webhosting service support to corporate customers
- Accountable for visiting Corporate Customers in order to understand their needs, to solve their problems and to assist their request to provide quick solution within the VF.NET technical operations.
- Team Integration of new products and processes
- Present proposal to improvement customer processes and take part in this process
- Managing the corporate technical support team for the tickets raised by customers to be able to deliver high quality service in the committed date/time to obtain customer satisfaction.
- Accountable for giving first level Internet/MPLS VPN, Global Data, Corporate Voice Services, IT management Services, Datacenter Services and Email and Webhosting service support to corporate customers
- Accountable for visiting Corporate Customers in order to understand their needs, to solve their problems and to assist their request to provide quick solution within the VF.NET technical operations.
- Team Integration of new products and processes
- Present proposal to improvement customer processes and take part in this process
- Team performance monitoring and improvement, training plans and reporting to management
- Accountable for following latest situation of incidents transferred to upper level teams, providing periodic status updates to the related VIP customers and their sales executives
- For new employees to make first job interviews and transfer the positives to Human Resources Department.
- Recruit, retain and develop an effective team. Provide clear definition of roles, responsibilities, individual goals and performance objectives. Provide strong leadership and guidance to the team.
- Periodic review of team activities.
- To prepare the team shift.
- Determine training needs of Department, and make plans for trainings.
- Prioritise and pro-actively manage own workload with minimal supervise and in an effective way of working
- Giving feedback to the employees to improve their technical skills and competences
- Co-ordinate with technical teams to solve complex tickets/incidents
- Updating customer information in the database
- After customer meetings, according to the feedbacks, taking necessary actions, informing related teams to improve service/support quality
- Proactively reviewing the current processes to deliver high quality service/support to the Corporate Customers
- Prepare team performance report
Preferred Candidate
More than 3 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Müşteri İlişkileri Süpervizörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri İlişkileri Süpervizörü Müşteri İlişkileri Süpervizörü Maaşları Müşteri İlişkileri Süpervizörü Nasıl Olunur? Müşteri İlişkileri Süpervizörü Nedir? Müşteri İlişkileri Süpervizörü İş İlanları
Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiMüşteri İlişkileri Süpervizörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri İlişkileri Süpervizörü Müşteri İlişkileri Süpervizörü Maaşları Müşteri İlişkileri Süpervizörü Nasıl Olunur? Müşteri İlişkileri Süpervizörü Nedir? Müşteri İlişkileri Süpervizörü İş İlanları