Partner Management Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to invest in the Turkish Market, where the company has been operating with great success since 2006.

•    Minimum 2 years experiences in Call Center and telesales
•    Able to work as a member of a team
•    Self-motivated and results oriented individual
•    Customer and service oriented, good at listening and understanding customer needs
•    Able to see the big picture and important details
•    Able to work effectively in changing environment 
•    Excellent command of MS Office applications
•    Intermediate command of English 
•    No military obligation for male candidates or postponed for at least 2 years

•    At least graduation from high school

İŞ TANIMI

We are seeking a Partner Management Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Partner Management of Vodafone Turkey.

The accountabilities of this role are:

•    Responsible end-to-end outsource telesales and ehop , activities, including analysis, design process, execution , reporting and coordination b/w Partner.
•    Responsible for delivering Vodafone telesales &eshop target of outsource operations.
•    Coordinating with internal parties providing product information (specifications, scope of customizing, details etc.) to Vodafone teams.
•    To ensure KPI targets are met on a monthly/yearly basis.
•    Drive process efficiency & increase Vodafone process efficiency.
•    Analyze and evaluate the effectiveness of COPS operations, methods, costs, and results.
•    Develop and implement special telesales &eshop activities to meet the KPI target.
•    Monitoring partner performance and reporting to management .
•    Supervising relations with other departments to drive required changes for better, telesales &eshop activities.
•    Supervisory development of tactics and offers to ıncrease success ratio of telesales &eshop operations .
•    Promote positive relations with partners, vendors, and distributors.
•    Analyze and actively supervıse quality of outsource operations.