Billing Services Operations Expert

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Expert on Oracle SQL, PL/SQL, SQL Tuning is a must
• Knowledge on Unix is a must
• Expert on Shell Scripting is a must
• Knowledge on WS is a must 
• Responsible for configuring, maintaining, troubleshooting and monitoring any issues for Kenan Application, which includes Collection, Dunning, Rating, Billing & Order service.
• Attend design  meetings for new projects and report issues if necessary
• Perform troubleshooting, incident and error handling for systems
• Following up on reported defects within predefined SLA; making sure it is solved within predefined SLA
• Running  analytical troubleshooting techniques on the  systems/modules  that malfunctioned
• Gathering required data and logs for the analysis; making sure defect is opened with required information
• Operational support of Billing Services systems on 7*24 basis to provide continuous IT services availability and issue resolution.
• Periodic monitoring and performance tuning of the systemsCreate necessary alarms for new projects
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
• Good team player skills
• Ability to work with ambitious timelines in a dynamic, high-growth environment
• Strong communication / interpersonal and decision making skills – ability to balance conflicting interests