Voice Support Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.
 

• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
• At least 2 years hands on experience in Internet Service Provider’s related departments
• Good understanding of Voip Technologies 
• Good understanding of PSTN Technologies (ISDN PRI, Q931 signallig)
• Good understanding of Voip Protocols (SIP, H323)
• Minimum 2 Hands on experience of Audiocodes, Quintum, Cisco, Xspeech Mediagateways
• Hands experience on SBC and Softswitch management
• Good understanding of IP network technologies
• Certification or accreditation in  CCNA/CVOICE/CCVP
• Fluent English
• Excellent Problem solving skills
• Good Troubleshooting Skills
• Good Team Work and Interpersonal Skills  
• Good communication skills
• Analytical thinking

İŞ TANIMI

We are seeking a Voice Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting  Data Voice and Security Support Manager  of Vodafone Turkey.
 

The accountabilities of this role are:
 

• Voice Support Specialist is accountable for managing all of the corporate customer Voice network equipments(Mediagateway and Cisco IAD Routers etc)  and resolving customer incidents or requests during the daily operations. This role is also accounable for designing of the new projects and provisioning of them on the VFNET Core Voice Equipments.
• Accountable for resolving corporate customer incidents occurred on VFNET Voice Core Network Infrastructure
• Accountable for managing and operating all of the customer voice network devices (Mediagateways and IADs). To ensure to have best service quality level defined in KPI’s
• Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network
• Configuring VFNET  Core Softswitchs, Session Border Controllers in order to provision customer projects