Wholasales Support Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Degree qualified in a Associate or an Engineering discipline
• Knowledge of specific
• At least 2 years of corporate Help Desk or NOC experience
• Good understanding of SNMP protocol and implementations.
• Knowledge of Network Monitoring and Management Tools, such as Cacti, MRTG, CA Spectrum, HP Open View etc.
• Good understanding of IP/MPLS and network infrastructure
• Basic understanding of IP Security
• Basic understanding of Voice Technologies
• Basic understanding of Transmission Technologies
• Professional skills
• Fluent English on both verbal and written
• Excellent Problem solving and troubleshooting skills
• Trained on basic network knowledge
• Certification or accreditation in Network Technologies
• Hands-on experience with Cisco, Juniper, Huawei high end Routers
• Prone to team work and cooperation
• Experience using MS Office
• Delighting our customers
• Empathy
• Flexibility
• Working Together.

İŞ TANIMI

We are seeking a Wholasales Support Specialist  with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting  Data Voice and Security Support Manager  of Vodafone Turkey.

The accountabilities of this role are: 

• Responsible for technically supporting to wholesale customers including data and voice services on a 7/24 basis.
• Establish the incidents occur between Vodafone NET and the other operators; intervention and following.
• Accountable for providing permanent resolution within agreed KPI’s for data & voice traffic problems. Cooperate with related departments and international operators.
• Creating tickets for all the incidents occurring related to all wholesale data & voice customers, following-up with related internal departments and / or operators, 3rd party vendors and updating customers on a regular basis with the status of incident investigations
• Joining conference calls with outsource field engineering teams and customer technical teams when needed
• 1st level troubleshooting of voice incidents with the help of CDRs provided by the customers and follow-up with related teams and / or operators which we have an interconnection with
• 1st level troubleshooting of all data circuits including but not limited to L1 clear channel circuits, L2 & L3 VPN and internet services on the MLPS backbone and cooperate with L2 data teams when necessary