Unified Collaboration Systems Senior Specialist

Türk Telekomünikasyon A.Ş.

• This position will be responsible for planning, designing, implementing and supporting Unified Communications systems and services. He/She will work to ensure the stability and integrity of voice and video services for the corporate infrastructure,
• Continual research on new & emerging technologies, trends covering unified messaging & communication systems, video and tele conferencing, audio and visual systems,
• Act as a solution specialist and create solution documents includes; system topology, high & low Level designs according to business requirements,
• Monitor Unified Communication, online meeting systems and physical/application based end-user communication devices   and take neccessary actions or escalate in case of failures, performance & connectivity issues,
• Level 2 Technical & End-User support for live training, event and meeting sessions where required by internal customers or escalated from Level 1 End-User Support Team,
• E2E solution lead for high priority internal live events and perform necessary test and trial sessions for better customer experience,
• Define and compose Standard, Policy, Process, Procedure documents,
• Continual control and management of operational duties (e.g. SLA performance follow-up & reporting on managed services & maintenance agreements, systems monitoring etc.)
• Solid Experience on Unified communication systems (IM Chat, Video etc.), desktop collaboration, web conferencing, video and tele conferencing, audio and visual systems (professional video & audio equipments etc., VOIP, IP Telephony, IP Networking, enterprise video portal management,  online meeting platforms, voice and networking protocols, topologies, and technologies ( TCP, UDP, LAN, WAN, H.323, QOS, MPLS and SIP)
• Experience on administering Cisco Video Codecs, Cisco Show & Share Portals, Cisco Telepresence and Video Conferencing Devices, Telepresence Systems Topology and infrastructure, Cisco Unifed Communication Manager, Cisco Telepresnce Multipoint Switch, Telepresence management suite, Telepresence content server, Video Communication Server, Cisco Expressway, Cisco Unified Meeting Place, Microsoft Lync. Solid End-User Experience in Webex Meeting, Training, Event Center is a plus
• Knowledge of networking devices (Routers, Switches, Access Points)
• Preferably owns Cisco & Microsoft Certificates (e.g. CCNA, CCNP, CCNA Voice, CCBP Voice, MCP, MCITP, MCTS, MCA, MCSE)

İŞ TANIMI

• University Degree (Computer/Electrical/Electronics Engineering or an equivalent combination of education,
• Minimum 5-7 years of relevant experience in medium/large organizations,
• Ability to improve personel capabilities and skills under changing technology environments,
• High level of troubleshooting skills,
• Effective presentation, reporting and documentation skills,
• Preferably experience in supplier management,
• Good command of written and spoken English,
• No military service obligation for male candidates,