Fixed Customer & Online Services Specialist

Vodafone Mobile Operations LTD

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
• Good command of speaking/   writing/reading English
• Significant experience in CRM order management  operations
• Significant experience in relational DB operations
• Significant experience in UNIX Operating system
• Experience in UNIX shell scripting and PL/SQL
• Military service should be completed for male candidate

We are seeking a Fixed Customer&Online Services Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer&Online Services Manager  of  Vodafone Turkey.
 
The main responsibility of the role is to provide operational activities and support for Customer&Online Services Management. He/she will responsible keeping  up and running uninterruptedly on a 7/24 hour basis, keeping system and services outage duration in minimum levels. 
 

• Keeping systems and fixed online services  within the minimum service failure time
• Day-to-Day Operational Activities of Emptor  & web order management system
• Accountable for system performance, including quality capture and assessment and also taking necessary actions
• Perform deeply analysis and  troubleshooting in case of emergency or operational needs
• Analyzing the root cause of the incidents, and propose process improvements
• Responsible to solve cases in KPI for escalated incident and jira tickets
• Perform periodic maintenance processes and works according to business requirements
• Regular security monitoring to identify any possible intrusions
• Familiar with KPI based working model
• To analyze  technical specifications for the integration of new services
• Define and design backup architecture, which includes OS, DB, Application and Logs.
• Perform service  management (initiating, planning ,execution and  monitoring ) on Consumer and Business unit  services such as:
• Experience and good knowledge on FTTH,adsl services
• Maintain and operate the IVR services
• Understanding of  Mobile and desktop web services
• CRM order management is highly preferred both with  Emptor and web order experience.
• Prepare service and system KPI ,report and publish results with agreed target.