Wholesale Support Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Degree qualified in a Associate or an Engineering discipline
• At least 2 years of corporate Help Desk or NOC experience
• Good understanding of SNMP protocol and implementations.
• Knowledge of Network Monitoring and Management Tools, such as Cacti, MRTG, CA Spectrum, HP Open View etc.
• Good understanding of IP/MPLS and network infrastructure
• Basic understanding of IP Security
• Basic understanding of Voice Technologies
• Basic understanding of Transmission Technologies
• Fluent English on both verbal and written
• Excellent Problem solving and troubleshooting skills
• Trained on basic network knowledge
• Certification or accreditation in Network Technologies
• Hands-on experience with Cisco, Juniper, Huawei high end Routers
• Prone to team work and cooperation
• Experience using MS Office

İŞ TANIMI

We are seeking a Wholesale Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Telecom & Field Support Manager of  Vodafone Turkey.

The accountabilities of this role are:

• Establish the incidents occur between Vodafone NET and the other operators; intervention and following.
• Accountable for providing permanent resolution within agreed KPI’s for data & voice traffic problems. Cooperate with related departments and international operators.
• Creating tickets for all the incidents occurring related to all wholesale data & voice customers, following-up with related internal departments and / or operators, 3rd party vendors and updating customers on a regular basis with the status of incident investigations
• Joining conference calls with outsource field engineering teams and customer technical teams when needed
• 1st level troubleshooting of voice incidents with the help of CDRs provided by the customers and follow-up with related teams and / or operators which we have an interconnection with
• 1st level troubleshooting of all data circuits including but not limited to L1 clear channel circuits, L2 & L3 VPN and internet services on the MLPS backbone and cooperate with L2 data teams when necessary