İlan yayından kaldırılmıştır

Voice Services Expert
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Manager candidate

Department

Engineering

Application Count

125 application

Job Type

Full-Time

Position Level

Manager candidate

Application Count

125 application

Department

Engineering

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Degree qualified in an Engineering or a Science discipline
Experience of Voip planning and operation activities on multi-vendor environment such as Cisco, Veraz/Dialogic, Netcentrex/Comverse, AcmePacket , Nextone
Deep understanding of voice & communication basics and voip protocols like SIP, H323, SS7, MGCP, etc.
Understanding of billing methods and common knowledge on billing systems (MIND)
Understanding of network infrastructures, application and transport layer
Ability to troubleshoot problems on IP networks , taking traces and network captures
Basic understanding of network security
Basic shell scripting knowledge
Strong analytical deduction
Extensive problem solving
Team working
Strong relationship
Customer oriented

İŞ TANIMI

We are seeking a Voice Services Expert with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Voice Services Operations Manager of Vodafone Turkey.

The accountabilities of this role are:

Setup and maintain voice services infrastructure & equipments:
- Take necessary actions to prevent possible problems in Voice Services core equipments.
- Solve problems that might occur on these systems working in cooperation with vendors, outsource companies and other teams in Vodafone.
- Follow capacity of voice services equipments and take necessary actions to increase/decrease capacity when required.
- Maintain security of equipments working in cooperation with security related teams in Vodafone.
- Attend operations on the equipments for fixing issues and keeping updated with new features
- Prepare documentation of equipments and services according to company policies
Prepare documentation, presentation and training about voice services to team members, other Vodafone teams, customers, partners and other 3rd parties when required
Attend customer meetings with sales teams when required
Provide 3rd level support to customer problems which are not solved by 1st and 2nd level support teams.
Use management tools and self-developed scripts to
- follow and report problems/capacity on the infrastructure
- develop proactive and reactive problem solution methods
Follow technology to understand and be able to implement new voice based services.
Attend seminars, conferences and other activities about new technology, software&hardware related to voice services.
Attend tests of new equipments and platforms to be able to take responsibility for operation.