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İlan yayından kaldırılmıştır
İstanbul(Avr.), İstanbul(Asya)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Medium Level Manager
Department
Business Development
Business Development
Application Count
176 application
Job Type
Full-Time
Position Level
Medium Level Manager
Application Count
176 application
Department
Business Development
QUALIFICATIONS AND JOB DESCRIPTION
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006
- Bachelor degree in engineering, Electronics, Telecommunication or Computer Engineering is preferred
- MBA degree is a plus not mandatory
- Good knowledge on Customer Service Technologies & Trends (min 5 years experience on related area )
- Track Record of successful product development and management
- Has managed self-service / contact centre projects cradle to grave.
- MS-SQL, SharePoint knowledge is a plus
- Extraverted and constructive.
- Results driven and delivery focused.
- Strong problem solving, excellent communication and customer-facing skills.
- Positive attitude, good interpersonal skills, ability to work co-operatively and as a team player
- Analytical mind with strong planning and organization skills, multi task oriented.
İŞ TANIMI
We are seeking a Customer Experience System Solutions Executive with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Self Service & Special Projects Manager of Vodafone Turkey.
The accountabilities of this role are:
- Maintain current solutions capabilities and propose continious improvement opportunities for the call center/ self-service applications
- Research Customer Experience and Call Center solutions & trends
- Understand the pros/cons of the new technologies
- Pick up new contact center solutions from the market, communicate with internal and external suppliers and stakeholders to ensure delivery to time and budget
- Estimate / Contribute system development requirements of projects
- Implement technical solutions for customer services and call center by guiding technical departments
- Prepare project management documentations when needed
- Work as a communication channel between customer operations and technical departments and PMO
- Track all stakeholders during project lifecycle
- Enlighten customer operations department for technical concerns
Preferred Candidate
More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Müşteri Deneyimi Yetkilisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
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Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiMüşteri Deneyimi Yetkilisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Deneyimi Yetkilisi Müşteri Deneyimi Yetkilisi Maaşları Müşteri Deneyimi Yetkilisi Nasıl Olunur? Müşteri Deneyimi Yetkilisi Nedir? Müşteri Deneyimi Yetkilisi İş İlanları