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dedicated maintenance engineer

Randstad Türkiye

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Engineering

Engineering

Application Count

54 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

54 application

Department

Engineering

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QUALIFICATIONS AND JOB DESCRIPTION

The Randstad Group operating in 39 countries on 5 continents, is the world’s leading global HR solutions provider services. It holds top 3 positions in various key markets such as Argentina, Belgium Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland and the United Kingdom, as well as major positions in Australia and the United States. Randstad has 29.000 corporate employees working from 4.400 branches, and are employing over 580.300 people. Randstad generated a revenue of 17.3 billion EUR in 2014. Randstad Holding, nv is headquartered in Diemen, the Netherlands, and is listed on the NYSE Euronext Amsterdam exchange, where options for stocks in Randstad are also traded.



One of our global clients, operating in Telecom industry, is looking for an experienced Dedicated Maintenance Engineer.

- bachelor or master degree in telecom, information technology or engineering
- minimum 5 years of related experience in support and troubleshooting of IP/MPLS networks; Strong telecommunication technology knowledge in IP/MPLS area and relevant ITU standards
- customer oriented, self motivated and able to work autonomously; ability to learn effectively and quickly
- detail-oriented, stress tolerant, team player & leader with strong negotiation skills and the ability to work independently;, well organized and multi-tasking
- flexible, positive and creative attitude to change; works well in challenged environments
- have excellent written and verbal communication and presentation skills
- have basic knowledge on multiple products & technologies (i.e. 7705, 7710, 7x50, 5620 SAM & with some consideration given to the 1830) in order to bring faster solution to the emergency incidents
- can function effectively in ambiguous circumstances
- any scripting knowledge is plus; proficiency with computer based applications (Microsoft Office Suite, etc.)

İŞ TANIMI

- deliver technical support for customers with the Technical Support Platinum Constant Care & Proactive service offering
- deliver this role to plug a gap until a local DME is in place (recruited and trained) to be involved in the training of local DMEs and be part of the TAC 2 hour emergency restoration team
be mobile, regionally and globally; provide trainings to local DMEs and Technical Support staff; provide guidance, leadership and support to TAC and CTS engineers
- lead Constant Care team (2 nd & 3 rd Level Support associated with Customer, GWC entitlement & initiatives) in lieu of a fully trained permanent DME
- interface with customer support teams, 2 nd & 3 rd Level Support, Field Support and Engineering teams
- solve complex problems by doing detailed evaluation of the factors, imaginative and innovative troubleshooting; investigate, isolate and drive problems reported by customer to a closure
- deliver proactive services, root-cause analysis and corrective actions
work on-site when/where required at short notice for periods up to 3 months in duration
- perform Technical Support covering 24x7 network outage restoration
- drive 2 Hours service restoration for network/service outages by having intimate knowledge on the supported network(s)
- build strong partnerships with customers and achieve results with customers’ trust

* Randstad is an authorized agency of Iskur with the license date-number: 17.10.2006-191

Preferred Candidate

5 - 15 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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