IT System Engineer

Henkel - Türk Henkel A.Ş.

• University degree in Computer Sciences
• 1-3 years experience in Service Management, End User Security Management and Provider Management
• Working knowledge and experience in operations and maintenance of MS Windows platform and
• Mobile devices
• Strong in keeping deadlines and complying with guidelines
• Service Minded - familiar with the fundamentals of IT Service Management (ITIL)
• Proficient level of English language
• Trustworthy team player, capable to work under pressure
• Strong analytical skills and hands on individual
• Flexible and mobile (different sites to manage)
• Good communications skills, able to communicate with higher & top Management
• Open-minded & problem solver

İŞ TANIMI

• Will be part of a team performing the operations and maintenance for the Henkel Turkey & Middle East Cluster
• Work in close relation with regional (EIMEA) and Corporate (Düsseldorf) Henkel IT teams
• Opportunity to attend external technical trainings to stay up to date
• Utilizing correctly & compliantly all relevant technologies associated with the work stream
• Excellent Level 3 problem & incident analysis, end to end user solution
• Correct management and updating of all incident handling systems
• Ensuring correct technical standards as per defined SLA’s are met by the service providers
• Carrying out necessary escalations to meet acceptable response times
• Participating in assigned workplace projects
• Ensuring all communications through agreed channels
• Participate in IT maintenance activities outside business hours when required