Convention & Events Sales Representative

Swissôtel The Bosphorus Istanbul

• University degree
• Minimum 3 years of experience in sales
• Fluent in written and spoken English. Second language is preferable
• Excellent command of Microsoft Office applications
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment

İŞ TANIMI

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Handles group and banquet bookings of the hotel generated by the travel agents and end clients in Turkey and abroad.
• Makes local sales calls to agencies within Istanbul to present the hotel and establish a good relationship
• Records all sales activities in Opera
• Works very closely with Convention & Events Sales team and gets handover of group files after contract is signed and turned to DEF status in order to issue and group instruction sheet and banquet event order
• Handles all related tasks of the file which was handed over by Convention & Events Sales team from handover date till group check out
• Assists the operational departments with a smooth flow of information received from client and makes sure the operation is a success
• Issues necessary amendment files promptly in order to notify operations departments when there is a change in the BEO
• Participates final billing process with accounting and front desk and makes sure that guest is charged correctly according to contract, BEOs and amendments
• Conducts post-event interview with the guest and gets feedback about their event at the hotel
• Updates sign boards of function rooms regularly according to hotel standards and daily function sheet
• Conducts familiarization trips, house tours to potential clients
• Implements all sales action plans.
• Established and maintains good relations with the contact people in all accounts.
• Implements all policies, procedures of the hotel.
• Participates in to the functions to entertain decision makers and bookers.
• Promotes all special programs of the hotel.
• Participates monthly Sales & Marketing meetings and daily brief.
• Performs related duties and special projects as assigned.
• Makes sure that a proper correspondence is answered within 24 hours, checks regularly to have an up to date and orderly filing.