Access Network 1st Level Operations Specialist

Vodafone Telekomünikasyon A.Ş

• Graduate from Electronic or Telecommunication Engineering or Technical High Schools
• Strong analytical skills and problem-solving abilities, ability to multi-task
• MS office applications
• Supply high concentration and attention.
• Ability to work in shift environment
• To have intermediate or advance level of English.

İŞ TANIMI

• To perform fault monitoring and remote fault management activities for Level one(1) operations and manage general Access Network performance 7days /24 hours  in all 2G and 3G Access Network elements. 
• Accountable for  fault monitoring and first  line maintenance operations of CELL,SITE,BSC,XCDR,PTN,RTN,RNC elements for all 2G and 3G Access Network.
• Accountable for general performance management of Access Network.
• Monitor and manage Access Transmission faults.
• Monitor and manage  Trouble Tickets in Netcool and inform BCO’s controller and BCO’s helpdesk in any case of unsolved problems on time.
•  Open WOR ticket manually in case of determination of any fault and/or performance problem to BCO’s helpdesk.
• Check and turn the status of opened WOR “closed” when the responsible section (the WOR has been attended) turns the WOR status of“completed”.
• Perform and turn the status of opened WOR to the“complated”  which are responsible for.
• Check  the comments of “closed” Trouble Tickets (the reply of BCOs) and keep monitoring the corrected faulty elements for a reasonable time.
• Escalate the unsolved faults even TT and/or WOR has already opened if the duration exceeds the defined limits in SLA.
• Record the all the works correctly.
• Publish the daily working reports.
• Publish the critical network or performans failures  immediately.
• Inform the customer care in case of any important disturbance of network service.
• Take necessary action for Customer tickets (ICRM tool) for customer compliances.
• Take into consideration fault priority and importance and working efficiency.