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Fixed Services Operations Manager

Vodafone Mobile Operations LTD

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Customer Relations

Customer Relations

Application Count

106 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

106 application

Department

Customer Relations

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QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
  • Graduated from Engineering faculties of universities
  • Fixed products and services also have at least 8 years of experience.
  • Previously experienced manager
  • Fluent English on both verbal and written
  • Excellent Problem solving and troubleshooting skills
  • Prone to team work and cooperation
  • Experience using MS Office
  • MS Excel, PowerPoint/Word/Access – Proficient
  • Ability to handle multiple tasks and priorities in a highly dynamic environment
  • No restriction for travelling,
  • No obligation of military service for male candidates.


İŞ TANIMI

We are seeking a Fixed Services Operations with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Sales&Services Senior Manager of  Vodafone Turkey.
  • It manages after-sales support operations of fixed services.
  • CC, BO, Technical support, Problems with service experience in sales channels.
  • In these channels, it produces business and projects to develop unique customer experience.
  • It ensures the continuity of this experience.
  • Provides input to Process teams for development in service channels.
  • Manages L2 support teams for technical support and billing issues.
  • Manages the Budget appropriately for the roles and responsibilities it has.
  • Examines the technical and charging support processes for new products and services from the point of customer operations and gives feedback to Process, Network, IT and Product teams about the compatibility of new products/services with the existing one
  • Recruit and develop an effective team. Provide clear definition of roles, responsibilities, individual goals and performance objectives. Provide coaching and guidance to the team.
  • Follows the competition.

Preferred Candidate

More than 8 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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