CRM Business Analyst

BSH Ev Aletleri Sanayi ve Ticaret A.Ş.

• Bachelor's degree in Industrial Engineering, Informatics, Economics, Business Administration, Statistics or related fields,
• Minimum 2-3 years experience as Business Analyst preferably in a Customer Service department,
• Excellent command of written and spoken English language is mandatory,
• German or any other language is a big asset,
• Knowledge of SAP CRM is a plus,
• Know-how in Customer Relationship Management (CRM) processes and Service Management is a big asset,
• Ability to work in an international and multicultural environment with global IT team and business units,
• Good communication and intercultural skills and ability to work under stress,
• Customer, quality, process and result driven,
• Excellent methodical skills in  process modeling (e.g. EPK, Swim lane, etc.) and specification documentation,
• Excellent analytical and problem solving skills,
• No restriction to travel abroad.

İŞ TANIMI

• Responsible for System design of Customer Relationship Management software with focus on Customer Service processes,
• Analyzing and processing specifications in order to develop a standardized template for international usage,
• Preparation of detailed and elaborated Process Analysis documents and "Business Requirement" documents for the development team,
• Creating test scenarios and testing the versions,
• Preparation of user guide, training documents or any additional template documents,
• 3rd level support activities.