İlan yayından kaldırılmıştır

IT Incident Management Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technology

Application Count

97 application

Job Type

Full-Time

Position Level

Specialist

Application Count

97 application

Department

Technology

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Good ITIL Process Know-how
Proven experience in the work with internal customers
Knowledge of Service Level Concept
Good customer relationship skills, customer focused and good sense of responsibility
Experience with the following technologies:

-PL-SQL (Tuning, monitoring, debugging)
-Web services(SOAP – JSON)
-Unix, scripting

Experience with Oracle database
Experience with general billing & payment concepts
Significant experience in telecommunications.
Good understanding of IT Incident process
Problem solving skills
Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
Coordination and organization ability, teamwork approach
Intermediate or Good Unix knowledge
Intermediate or Good Oracle Sql knowledge
Incident&SR Experience
GSM network knowledge
At least 3 years experience.

İŞ TANIMI

We are seeking an IT Incident Management Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to IT Incident Management Manager of Vodafone Turkey.

Level 1 Incident operation to ensure high availability and stability
Solving the incidents and SR related with the services under responsibility
Taking immediate action and troubleshooting in case of IT Incidents
Preparing Work Around procedures to ensure operational excellence and develop L1 resolution SLA
Interaction and relationship improvement between with internal customers and IT Operation teams